Web Support Analyst

Special posting considerations:

What you need to know
•    This position falls within a directorate that provides common services to two funding agencies: the Natural Sciences and Engineering Research Council of Canada (NSERC) and the Social Sciences and Humanities Research Council of Canada (SSHRC).

Who we are

At the Social Sciences and Humanities Research Council of Canada (SSHRC), we bring together the research community, as well as the public, private and not-for-profit sectors, in contributing knowledge, talent and expertise to build a better future for Canada and the world. SSHRC is seeking talented professionals passionate about Canadian research and the value it brings to society. 

The Natural Sciences and Engineering Research Council of Canada (NSERC) is Canada’s largest funder of science and engineering. A career at NSERC means supporting the visionaries, explorers and innovators who are searching for the scientific and technical breakthroughs that will advance knowledge, improve the lives of Canadians and transform the world for the better.

Visit our career page at SSHRC or NSERC to learn more about why you should join our agency.

What you will do 

As a Web Support Analyst, you ensure that web applications like SharePoint, OpenText Content Server, Microsoft Dynamics, and Power Apps run smoothly by monitoring performance, troubleshooting issues, and supporting users through help desk tickets.  You define and document requirements, test and deploy updates, and recommend improvements to optimize systems.  Your role also involves managing user accounts and security, coordinating with developers, Database Administrators and Network Services, and keeping documentation and user guides current.  In addition, you provide training and communicate system changes or updates, helping the organization maintain reliable, secure, and efficient web-based services.

What you need to succeed

Education

• Holds a degree from a recognized university or a community college diploma in computer science, information systems, or another discipline relevant to the position, or an acceptable combination of education, training/certification, and experience.
• Foreign Credential Validation against Canadian Standards

Experience

• Experience supporting agencies applications such as SharePoint, OpenText, or Microsoft Dynamics to assist business operations and service delivery.
• Experience analyzing business and technical requirements, and developing infrastructure specifications, system designs, and implementation plans
• Experience in systems security administration
• Experience collaborating with technical support teams to troubleshoot issues, monitor workflows, and ensure service level objectives are met.
• Experience with hybrid or cloud-based application environments and their integration with on-premise systems (an asset).

Knowledge

• Knowledge of business process automation and workflow configuration, including the use of templates, forms, and standardized tools to streamline and support organizational processes.
• Knowledge of system security principles and access control mechanisms
• Knowledge of incident management and system monitoring practices.
• Familiarity with Government of Canada standards related to web usability, Common Look and Feel (CLF), and information management practices is considered (an asset).

Competencies

• Analytical Thinking
• Service Delivery
• Partnership Building
• Project Planning
• Cross-Functional Collaboration
• Bilingual Communications

Equity, diversity and inclusion

We are committed to inclusive and barrier-free recruitment to create a workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

We welcome all candidates, and encourage applications from women, Indigenous Peoples (First Nations, Métis and Inuit), veterans, persons with disabilities, Black and other racialized persons, persons of ethnic origins, diverse religions, abilities, sexual orientations, gender identities and expressions, and members of the 2SLGBTQIA+ community.

Accommodation

Let our team know if you require accommodation or support during the recruitment process by contacting us at recruiting-recrutement@sshrc-crsh.gc.ca. 

If you require additional information on the position, please contact us at recruiting-recrutement@sshrc-crsh.gc.ca.