Program Technical Support Officer (Anticipatory)

Special posting considerations:

• The intention of this process is to establish a pool of partially and fully qualified candidates that may be used to staff similar indeterminate or term positions at NSERC and SSHRC.  
• When applying, candidates will be asked to clearly demonstrate how they meet the education and experience factors listed in the Statement of Qualifications below. A separate cover letter is not required. 
• Preference will be given to Canadian citizens and permanent residents. 

Who we are

The Natural Sciences and Engineering Research Council of Canada (NSERC) is Canada’s largest funder of science and engineering. A career at NSERC means supporting the visionaries, explorers and innovators who are searching for the scientific and technical breakthroughs that will advance knowledge, improve the lives of Canadians and transform the world for the better.

Visit our career page at NSERC to learn more about why you should join our agency. 

What you will do 

We are seeking a Program Technical Support Officer to support the implementation and advancement of program delivery tools and workflows and prepare for transition towards a new modern, user‑centric Grants Management Solution leveraging Microsoft Power Platform, Dynamics 365, Dataverse, and Azure services.  

As a Program Technical Support Officer, your responsibilities will include:

• Design, configure, prototype, and maintain on-line digital information and software applications to meet identified program delivery and operations requirements.
• Support activities to deliver on-line applications. This involves identifying opportunities for the application of electronic solutions to improve program delivery and operations processes.
• Performs various tasks and activities assigned by a supervisor to resolve issues and problems, such as, for example, related to digital tools and web-based software applications.
• Provide technical guidance to program delivery and operations staff regarding the use, installation, customisation, evaluation, and troubleshooting of program delivery and operations tools and software, and prepare related reference documentation.   
• Maintain hands-on expertise and a very current knowledge of NSERC grants management software, Microsoft suite of programs, in particular Microsoft Power Platform and Dynamics 365.
• Support supervisor(s) and management with business analysis to better understand and meet program delivery and operations requirements. This includes researching and informing users of automation opportunities to improve operations and making recommendations to revise operating methods to benefit from advances in technology, including use of artificial intelligence. 

What you need to succeed

Education

• Degree from a recognized postsecondary institution in computer sciences or in a related field, or an acceptable combination of education and experience.
• Microsoft certifications in Power Platform, Dynamics 365, or Azure (an asset)
• Foreign Credential Validation against Canadian Standards

Experience

• Experience developing with Java, VBA, PowerQuery, Python, or similar programming languages that support the development of automation and artificial intelligence tools
• Experience in the review and use of data models and data structures
• Experience in developing procedures and providing training to staff 
• Experience in managing multiple priorities concurrently  
• Experience in using, customizing, and configuring Microsoft Power Platform (including Dataverse) and Dynamics 365 or Azure DevOps (an asset)
• Experience in program delivery or operations (an asset)
• Experience in maintaining databases and extracting data from large corporate databases, for the purpose of data manipulation, verification and production of reports (an asset)

Knowledge

• Knowledge of SharePoint including activities such as creating sites and workflows
• Knowledge of the principles and practices of information management, grants management and information systems.
• Knowledge of application design and coding standards
• Knowledge of web-based computing principles and practices
• Knowledge of the programs administered by the Council (an asset) 

Competencies

• Client Service Oriented
• Strong problem-solving and decision-making skills
• Strong interpersonal and communication skills
• Excellent technical writing skills
• Ability to work independently and as part of a team

Security Requirements:

Security Clearance: Reliability

Equity, diversity and inclusion

We are committed to inclusive and barrier-free recruitment to create a workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

We welcome all candidates, and encourage applications from women, Indigenous Peoples (First Nations, Métis and Inuit), veterans, persons with disabilities, Black and other racialized persons, persons of ethnic origins, diverse religions, abilities, sexual orientations, gender identities and expressions, and members of the 2SLGBTQIA+ community.

Accommodation

Let our team know if you require accommodation or support during the recruitment process by contacting us at recruiting@nserc-crsng.gc.ca.

If you require additional information on the position, please contact us at recruiting@nserc-crsng.gc.ca.